When you become a landlord, there’s a constant struggle to find good tenants. You want renters who will care for your property as if it’s their own, pay the rent on time, and be good neighbors within the community. A crucial part of attracting high-quality tenants is addressing complaints promptly and keeping your property clean and safe.

Many tenant issues are preventable. An experienced property management company in Massillon, Ohio, can help you take care of your rental units and avoid these top five tenant complaints.

#1. Pest infestations in apartments and homes.

Bed bugs are one of the most common infestations and a major tenant complaint. Even the tidiest renters can inadvertently bring bed bugs back to your property after a trip. Here are some ways to prevent and treat pest infestations at your property:

• Educate tenants about bedbugs and other pests and best practices to avoid an infestation.
• Visit the property often to make sure trash lids are closed, and common areas are free of trash and debris.
• Work with a reliable exterminator to treat the property several times a year.

An experienced property manager in Massillon, OH, can help keep your property clean and pest-free.

#2. Apartment repairs.

One of the most common complaints from tenants is when things in the home break or aren’t working correctly. Some typical areas of repair that tenants focus on:

• Broken or poorly functioning appliances
• Faulty plumbing
• Broken electrical systems

Few property owners can rush out to a rental to execute repairs themselves, or they may not have the cash flow to replace a broken appliance. A property manager has resources to connect tenants with repair people and can help you plan for repairs in the future.

#3. Lease violations and terminations.

As a property owner, your lease is critical for protecting yourself, your property, and your tenant. If you’re inexperienced with leasing or aren’t sure what is essential to include in your document, consider working with a property management company in Massillon, OH.

An experienced professional will help you craft a lease that protects you and your rental unit but also ensures you’re providing tenants with a safe and comfortable home. You’ll end up with better tenants, and you can both feel confident in the agreement you’re signing.

#4. Noise complaints.

One of the biggest tenant complaints of all time is noisy and disrespectful neighbors. As a landlord, you don’t want to go down to your property to act as a referee between feuding tenants. The best way to avoid this complaint is to make sure you’re finding high-quality, respectful tenants who will be good neighbors.

Finding renters takes skill, effort, and time. TSCD Property Management has years of experience in renter screening and selection.

#5. Safety hazards on the property.

Concern over black mold has grown in recent years, ranking it among tenants’ most common complaints. Other complaints include faulty smoke alarms, poorly installed appliances, and broken electrical or plumbing systems. More than a tenant complaint, ensuring your property is safe and meets code is an investment in your property.

Working with a property management company, you’ll know what issues to take care of before they ever arise for a tenant.

Reach out to TSCD Property Management in Massillon, Ohio, for experienced property management and investment advice and coaching.

Our team has over two decades of experience in all aspects of real estate, from construction and development to investment and management. We care about communities and advocate for low-income housing to help more people get into homes and build their wealth through real estate investment.

Owning your own home or investment property isn’t as impossible as it might feel. Reach out to our expert team for wealth coaching or property management services.